Privacy Policy

Roast Clothing – roastclothing.com
Last Updated: When our lawyers finally let us have some fun (January 2025)
Effective Date: Right now, and into the foreseeable future

1. Introduction

Welcome to Roast Clothing (“we,” “us,” or “our”). We operate the website roastclothing.com and provide custom QR code apparel services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or use our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not access or use our website or services.

2. Information We Collect

Personal Information

Name and contact information (email address, phone number)
Billing and shipping addresses
Payment information (processed securely through PayFast)
Account credentials (username, password)
Custom usernames for QR code pages

Custom Content

Images you upload for customization
Custom text and messages
Template preferences
QR code destination URLs

Automatically Collected Information

IP address and geolocation data
Browser type and version
Device information
Website usage data and analytics
Cookies and similar tracking technologies

Order and Transaction Data

Purchase history
Order details and preferences
Customer service interactions
Returns and exchanges information

3. How We Use Your Information

Service Provision

Processing and fulfilling your orders
Creating custom QR codes and web pages
Managing your account and preferences
Providing customer support

Communication

Sending order confirmations and updates
Responding to inquiries and support requests
Sending promotional materials (with your consent)
Notifying you of policy changes

Business Operations

Processing payments and preventing fraud
Improving our website and services
Conducting analytics and research
Complying with legal obligations

4. Information Sharing and Disclosure

We Share Information With:

Service Providers

Payment processors (PayFast)
Shipping and fulfillment partners
Email service providers
Website hosting and analytics services
Customer support platforms

Business Partners

Printing and manufacturing partners
Quality assurance providers
Marketing and advertising platforms

Legal Requirements

When required by law or legal process
To protect our rights and safety
To prevent fraud or illegal activities
In connection with business transfers

We Do NOT:

Sell your personal information to third parties
Share your custom content without permission
Use your information for unrelated marketing
Access your personal QR code pages without authorization

5. Data Security

Security Measures

SSL encryption for all data transmission
Secure payment processing (PCI DSS compliant)
Regular security audits and updates
Access controls and employee training
Secure data storage and backup systems

Data Retention

Account information: Until account deletion
Order history: 5 years for tax and legal purposes
Custom content: Until manually deleted or account closure
Analytics data: 2 years maximum
Marketing preferences: Until you unsubscribe

6. Your Privacy Rights

Access and Control

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a portable format
Opt-out: Unsubscribe from marketing communications

Account Management

Update your profile and preferences
Manage your custom QR code pages
Control privacy settings
Delete your account and associated data

7. Cookies and Tracking

Types of Cookies We Use

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand website usage
Marketing Cookies: Support advertising and promotions
Preference Cookies: Remember your settings and choices

Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. We also use Google Analytics and Facebook Pixel for analytics and marketing purposes.

8. Third-Party Services

Payment Processors

We use third-party payment processors like Stripe and PayPal. These services have their own privacy policies and security measures. We do not store credit card information on our servers.

Shipping Partners

We share necessary shipping information with delivery partners (UPS, FedEx, USPS, etc.) to fulfill your orders. This includes your name, address, and tracking preferences.

Analytics Services

We use Google Analytics, Facebook Analytics, and other services to understand website usage and improve our services. These services may collect information about your online activities.

9. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing

13. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending an email notification to registered users
Displaying a notice on our website
Updating the “Last Updated” date at the top of this policy

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@roastclothing.com

Data Protection Officer: privacy@roastclothing.com

For privacy-related requests, please include:

Your full name and email address
Description of your request
Verification of your identity
Specific information you’re requesting

15. Dispute Resolution

If you have concerns about our privacy practices that we cannot resolve directly, you may:

Contact your local data protection authority
File a complaint with relevant regulatory bodies
Seek resolution through binding arbitration

Acknowledgment: By using Roast Clothing’s website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

This policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.